My Experts

Our network of branches is at your disposal.

Our services

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

Frequently asked questions

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Frequently asked questions

A network of branches at your disposal.

Frequently asked questions

Belval

Address

Cette agence est indisponible jusqu'à nouvel ordre.

Vous devez absolument vous rendre dans une agence ?
> Notre agence à Esch-sur-Alzette est à votre disposition


Services cash

Distributeur cash in/out

Monnaie sur commande

Branches: North and Center

Ettelbruck

Address
Opening hours

From Monday to Friday:

Without appointment:
09:00 am - 12:00 pm & 01:30 pm - 05:00 pm

By appointment:
09:00 am - 07:00 pm

Cash services
  • Cash in/out ATM

If you are a customer:

Do you need investment advice, on a home loan or to carry out your asset assessment?
It is also possible to make an appointment via My ING.


If you are not yet a client:

Mersch

Address
Hours

From Monday to Friday:

By appointment:
09:00 am - 07:00 pm

If you are a customer:

Do you need investment advice, on a home loan or to carry out your asset assessment?
It is also possible to make an appointment via My ING.


If you are not yet a client:

Strassen

Address
Hours

From Monday to Friday:

Without appointment:
09:00 am - 12:00 pm & 01:30 pm - 05:00 pm

By appointment:
09:00 am - 07:00 pm

Cash services
  • Cash in/out ATM

If you are a customer:

Do you need investment advice, on a home loan or to carry out your asset assessment?
It is also possible to make an appointment via My ING.


If you are not yet a client:


Branches : Luxembourg-City and its surroundings

Cloche d'Or

We would like to inform you of the definitive closure of the Cloche d'Or branch on November 30, 2024. Our teams are delighted to welcome you to our other branches for your future projects.

Address

Kirchberg

We would like to inform you of the definitive closure of the Kirchberg branch on November 30, 2024. Our teams are delighted to welcome you to our other branches for your future projects.

Address

Siège

Address
Hours

From Monday to Friday:

Without appointment:
09:00 am - 05:00 pm

By appointment:
09:00 am - 07:00 pm

Cash services
  • Cash in/out ATM
  • Cash money on order
  • Cash desk
  • Currency on order
  • Night safe 24/7

If you are a customer:

Do you need investment advice, on a home loan or to carry out your asset assessment?
It is also possible to make an appointment via My ING.


If you are not yet a client:


Branches: South

Dudelange

Address
Hours

From Monday to Friday:

By appointment:
09:00 am - 07:00 pm

If you are a customer:

Do you need investment advice, on a home loan or to carry out your asset assessment?
It is also possible to make an appointment via My ING.


If you are not yet a client:

Esch-sur-Alzette

Address
Hours

From Monday to Friday:

Without appointment:
09:00 am - 12:00 pm & 01:30 pm - 05:00 pm

By appointment:
09:00 am - 07:00 pm

Cash services
  • Cash in/out ATM
  • Night safe 24/7

If you are a customer:

Do you need investment advice, on a home loan or to carry out your asset assessment?
It is also possible to make an appointment via My ING.


If you are not yet a client:

Rodange

We would like to inform you of the definitive closure of the Rodange branch on November 30, 2024. Our teams are delighted to welcome you to our other branches for your future projects. 

Cash 4 You

Do you need a larger amount of cash quickly?

With “Cash 4 You”, you can withdraw and deposit money at an ATM after stopping by the front desk.

You can even request custom denominations for withdrawals following your preferences – with or without a bank card.

Available only at Siège, Esch and Ettelbruck branches

Just follow these three steps:

  1. Go to the front desk of your branch.
  2. Prepare your withdrawal or deposit with one of our relationship managers.
  3. Go to the ATM and complete the transaction.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

 

My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

We use cookies to enhance your experience. Basic cookies are essential for the proper working of this website. For example, they save your language preferences. They also help us gather anonymous information about the use of our site. More information in our Cookie Policy

I don't agree I agree