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In case of a problem or emergency
Your identifiers and means of authentication
PIN code of your app forgotten
Please join our Contact Center:
LuxTrust password forgotten
Go to the LuxTrust portal and follow the instructions.
Compromised LuxTrust mean of connexion
During ING working hours
Please join our Contact Center as soon as possible:
Outside ING working hours
Please join LuxTrust:
Only requests to suspend or revoke a LuxTrust certificate will be processed outside ING's business hours.
Your cards
Card lost, stolen, damaged or swallowed by an ATM
Please visit this page.
Forgotten PIN code, blocked or not returned card
Please join our Contact Center:
Visa card: Fraud or complaint
Fraud is the acquisition and use, by an unknown person, of card data or of the card itself (following theft or loss), without your consent and without your knowledge.
For more information, please visit this page.
Suspicious ING cash machine (ATM)
Please join the Contact Visa service or the police outside office hours:
Assistance services with your Visa card
In case of emergency please call Europ Assistance 24/7 before taking any other action and specify when you call that you are an ING Luxembourg client.
Please have the 10-digit ID number on the back of your card ready and share it when you call so that you can quickly access the services linked to your card.
Your devices
Help for My ING
You can find the most fequently asked questions on this page.
Our Contact Center are there to guide you, answer your questions, dispel any doubt about My ING.
Your security - Phishing, Smishing and Vishing
Suspicious email or SMS
Please forward the email or SMS to the following address:
Suspicious phone call
Please join our Contact Center:
For any security issue involving My ING
Terminate your session and join our Contact Center as soon as possible:
Death of an accountholder
Death of an accountholder
You should inform the Bank at the earliest opportunity so as to freeze the assets and thus protect the interests of the beneficiaries.
For more information, please visit this page.
Complaint
Submit a complaint
Complaints may be submitted to ING Luxembourg's Complaints department by post, email or secured message via My ING:
ING Luxembourg S.A.
26 Place de la Gare
L-2965 Luxembourg
For more information, please visit this page.