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My ING | ING Luxembourg
Download My ING
My ING is the online banking solution by ING Luxembourg that enables you to manage your finances quickly, easily, anytime and anywhere, from your computer, tablet or smartphone.
Log in to My ING
My ING is available on smartphone, tablet and computer. You can log in to your account from any device.
Advanced features of My ING
My ING offers all features of online banking and more :
Current account and cards:
- Consult the balance on your accounts and on your cards
- Order a new card on-line
- Transfer money between your accounts in real time
- Immediately block your card in case it got lost or stolen
- Access all your documents (Bank details, fiscal certificates, statements, …)
- Rename your accounts
Payments and transfers:
- Easily make payments or do a transfer, with a notification of possible costs before finalising your transfers
- Easily validate transfers to known and saved beneficiaries
- Create your standing orders by clicking on the "Standing order" option during a new transfer
Investments:
- Monitor the performance of your portfolio
- Buy and sell shares and bonds
- Subscribe to funds, structured products or other products
Loans:
- A home loan simulator and a personal loan simulator at hand
- Request your home loan our personal loan on-line
- Manage the invoices linked to your real estate project: partial disbursement of your loan, pay invoices…
- Linked to your accounts and payments: incoming or outgoing payments or about the balance on your accounts
- Linked to your Visa cards : payments, refund, release of a pending amount, balance
- When you receive a message from your account manager
- When a new document is available
- The performance of your investment portfolio
Security:
- The access to My ING is secure thanks to the authentication methods of LuxTrust
- Secured messaging
- Security tips on the use of My ING
Documentation
Download My ING
My ING is the online banking solution by ING Luxembourg that enables you to manage your finances quickly, easily, anytime and anywhere, from your computer, tablet or smartphone.
Log in to My ING
My ING is available on smartphone, tablet and computer. You can log in to your account from any device.
More about our Online Banking solutions
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
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LuxTrust: beware of telephone scams!
We must remain vigilant and cautious! A new form of scam is currently causing havoc in Luxembourg, and has already been the subject of several complaints to the Grand Ducal police. Individuals posing as LuxTrust employees are attempting to commit phishing attacks by telephone.
5 security rules for digital communications with ING
Play the video: Phishing: how to avoid taking the bait?
"Phishing: how to avoid taking the bait?"
with Christopher
What’s phishing?
Phishing is a form of fraud mainly on the internet where internet hackers usurp a trustworthy organisation’s identity such as banks, insurance companies or institutions in order to extract sensitive information such as confidential data, credit card details and so on which they will wrongly use.
What does it look like?
Phishing could take different forms: by phone, mail, text messaging, via chats...
We can receive an email from an organisation or shop asking us to click on a link to fill in all our information, IDs, credit card details and so on to get an illegitimate refund, for example.
We should bear in mind that either an institution, bank or most shops will never ask you for sensitive information such as your passwords or IDs.
Most of the time, if someone asks you for these information be it by phone, email, message, chances are, it’s fraud.
What are the best practices to avoid taking the bait?
Good question!
When in doubt, get in touch with the organisation immediately to make sure it isn’t fraud and if it turns out to be fraud, take the adequate measures such as blocking your card immediately for banks.
It’s also important to secure your own systems at home such as antivirus and firewall software to make sure you won’t get caught.
To resume, the most important is to remain vigilant when we ask you to share confidential and personal information.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.