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Online account statements
The advantages of opting for online statements
Want to save time and make filing your bank statements and other communications easier? Just opt to recieve all your communications in digital format on your secure My ING space!
By opting for online communications, you receive your statements and other communications:
- free of charge;
- on your secure My ING space;
- in PDF format.
These electronic communications can be viewed, downloaded and printed at any time. They will also be archived in your secure space for 5 years.
How do you opt for online communications?
Log on to My ING and
- Go to your My ING online bank
- Go to Menu -> My personal data
- Select contact details at the top of the screen
- On the screen next to "Electronic documents" tick the box for "I want to receive my documents only in my document box"
The "Web Only" communications mode will then be activated immediately.
You can activate an alert to receive an email when a new document is available and when events occur on your My ING account (a new message, document, etc). To do this, go to My ING -> Menu -> Alerts, then set up the alerts of your choice.
Just contact your relationship manager: Access is completely free and allows you to manage your accounts quickly and easily any time any place.
Most clients are eligible for this function. Please contact your relationship manager for more information on your personal situation.
By activating the online communications, all your bank documents and notifications will only be accessible and archieved securely in your My ING online bank. You can consult and download them at any time, wherever your are, while benefiting from the enhanced security offered by electronic communication. Barring legal regulatory exceptions, no more paper mail will be sent to you.
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Play the video: Phishing: how to avoid taking the bait?
"Phishing: how to avoid taking the bait?"
with Christopher
What’s phishing?
Phishing is a form of fraud mainly on the internet where internet hackers usurp a trustworthy organisation’s identity such as banks, insurance companies or institutions in order to extract sensitive information such as confidential data, credit card details and so on which they will wrongly use.
What does it look like?
Phishing could take different forms: by phone, mail, text messaging, via chats...
We can receive an email from an organisation or shop asking us to click on a link to fill in all our information, IDs, credit card details and so on to get an illegitimate refund, for example.
We should bear in mind that either an institution, bank or most shops will never ask you for sensitive information such as your passwords or IDs.
Most of the time, if someone asks you for these information be it by phone, email, message, chances are, it’s fraud.
What are the best practices to avoid taking the bait?
Good question!
When in doubt, get in touch with the organisation immediately to make sure it isn’t fraud and if it turns out to be fraud, take the adequate measures such as blocking your card immediately for banks.
It’s also important to secure your own systems at home such as antivirus and firewall software to make sure you won’t get caught.
To resume, the most important is to remain vigilant when we ask you to share confidential and personal information.
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