FAQ Account closure - agreement with Post Luxembourg

ING's impacted clients will receive a dedicated letter explaining this partnership and the special offer they can benefit at POST Luxembourg, more information on www.post.lu/welcome.

As recently announced, ING in Luxembourg is changing, focusing on where we can make a difference. We have decided to concentrate our services in Luxembourg on Personal and Private Banking, offering a wide range of investment and savings products, as well as Wholesale Banking (corporate and institutional clients).

After careful consideration, we have made the decision to gradually discontinue all other activities in Luxembourg. This includes our Business Banking and Lease offering. 

This decision was not taken lightly, and we are committed to provide you with the best possible support during this transition. 

To support you during this transition, we have established an agreement with POST Luxembourg to offer you an alternative professional daily banking solution. POST Luxembourg’s banking offer is focused on the everyday banking needs of small and medium businesses, self-employed individuals and entrepreneurs rooted in Luxembourg and we are confident that they will serve as a reliable and trusted partner for your day-to-day professional banking needs.

If an agreement with POST Luxembourg was mentioned in the letter you received from us, you can benefit from a free professional banking package for one year with POST Luxembourg, as part of the exclusive Welcome Pack. In addition to this banking offer, the Welcome Pack also includes telecommunication and postal services.  Details about the Welcome Pack and the full range of financial services provided by POST Luxembourg can be found on www.post.lu/welcome. 

We will contact you in due course with comprehensive details and terms regarding POST Luxembourg’s offer, along with guidance on the next steps.  You can find more information on www.post.lu/welcome.

You are free to select a bank that best suits your needs, however, the exclusive offer for your professional daily banking needs is only available with POST Luxembourg. 

For your convenience, the CSSF has a list of establishments in Luxembourg where you can enquire about opening an account. You can find the list and more information on the Commission de Surveillance du Secteur Financier (CSSF)'s official website.

Independently of your decision, as a Business Banking client our banking relationship will soon come to an end.

You are free to select a bank that best suits your needs, however, the exclusive offer for your professional daily banking needs is only available with POST Luxembourg.   Independently of your decision, as a Business Banking client our banking relationship will soon come to an end.

Following the recent press announcement, all our Business Banking clients should have received a letter explaining what this announcement means for their accounts. If you have not received our letter on our communication, please don’t hesitate to contact us. We remain at your disposal to provide you with clarity and support regarding the future of your accounts.

We will contact you in due time to explain how to initiate the procedure for the closure of your account(s) and associated products. The gradual phase-out of Business Banking and Lease activities is planned to begin now and continue through 2026. 

However, you are free to start your account closure at any time.

If you have questions, our Contact Center team is available at +352 44 99-0 (Monday to Friday from 08:30 AM to 06:00 PM) to answer your calls and messages or to take an appointment in one of our branches. More information on ing.lu/branches.

Don’t hesitate to contact us via ING Luxembourg - Business Banking : Contact us

In case you hold any accounts at ING Belgium, or other ING entities, these accounts are not impacted by this decision or the present communication. Do not hesitate to reach out to your relationship manager at ING Belgium, or other ING entities, for any questions you may have.

To support our Business Banking and Lease clients during this transition, we have established a referral agreement with a local financial institution. We regret to inform you that for some clients, their situation falls outside the requirements of our referral agreement with POST Luxembourg. However, you are still welcome to contact POST directly to open an account—they will be happy to assist you with your request.

We recognize that such a significant change may disrupt your plans and expectations. Please rest assured that our teams will be here to support you throughout this transition and will do their utmost to make it as smooth as possible.

This offer was negotiated with POST Luxembourg after the notification you received on the termination of the relationship.  However, you are still welcome to contact POST directly to open an account—they will be happy to assist you with your request.

This offer was negotiated with POST Luxembourg after that you initiated a termination of the relationship with ING.. However, you are still welcome to contact POST directly to open an account—they will be happy to assist you with your request.

ING will share your data with POST Luxembourg only if you, as the legal representative, have signed and submitted the consent form included in the referral letter. This form authorizes the secure exchange of information between ING and POST Luxembourg to support the account opening and closure process and it includes different consents:

1. Data Sharing Consent: is a consent for POST Luxembourg to share with ING a copy of this form as well as the full name, address, RCS number and the account reference (and to the extent as necessary, as an ultimate fallback of a missing document in the application file for the opening of an account with POST Luxembourg, any KYC documentation required) to facilitate the transfer of remaining cash assets and closure of all accounts held by the Company at ING (hereinafter the “Company’s Data”). ING and POST Luxembourg may as well exchange any other Data linked to the Company and deemed necessary by ING and POST Luxembourg to process any complaint initiated by the Company in relation to the opening of its New Account (as defined below) and/or the transfer of remaining cash assets and closure of the Company’s accounts at ING.
2. Banking Secrecy: is a consent for ING to share all relevant Company’s Data with POST Luxembourg and POST Luxembourg to share all relevant Company’s Data with ING as part of the account opening process with POST Luxembourg.
3. Account Closure: is a consent for ING to transfer all its remaining positive balances of all accounts held by the Company at ING to the new account opened at POST Luxembourg (the “New Account”) and then close (all) the Company’s account(s) held at ING. The Company is informed that the processing of the closure of its ING account(s) may take several working days after receipt by POST Luxembourg of this form, and remains subject to the closure of all remain products with ING (such as rental guarantee, debit balances of any kind due to the existence of a credit agreement or not and/or the holding of securities) before the remaining balance is available on its New Account. This transfer will be processed in one single transaction by ING after having consolidated the positive balance(s) (and after having set them off with any negative balance(s) of its ING accounts).  
4. Data Processing: is a consent to share any personal data, if any, concerning the legal representative(s),  proxyholder(s) and/or beneficial owner(s) of the Company will only be collected and processed for the purposes mentioned above by ING and POST Luxembourg in accordance with their respective personal data statements and general terms and conditions applicable to the Company’s accounts as well as all applicable data protection laws.  

All information regarding the transfer process and timing are explained in the detailed letter that each impacted client will receive. 

• Please find more information here www.post.lu/welcome.

• Please find more information here www.post.lu/welcome.

We understand the impact that changes at ING have on you, and we apologize for this inconvenience. 

As our banking relationship comes to an end, the following information outlines what will happen with your current products: 

• All your accounts and payment cards will be terminated after closing all other products. 
• If you have a rental guarantee, you will soon receive or have received a notice of termination with instructions on the steps to take. If you have any other guarantee, please contact us.
• If you hold a term deposit, it will not be renewed at maturity—even if you previously selected automatic renewal. At maturity, the funds of your term deposit(s) will be transferred to your current account. 
• If you have a securities portfolio, you will soon receive or have received instructions regarding the process for transferring or selling your investments and closing your securities account(s). Please note that any empty securities accounts held with us will be closed in the coming days. 
• If you have overdraft facilities with no defined maturity date, you will soon receive or have received notice of termination with instructions on the next steps to take.
• If you have mortgage(s), leasing and/or other loans with a defined maturity date, please rest assured that we will honour our commitments until their contractual maturity and that your current loan conditions remain unchanged, except for changes in interest rates as foreseen by the loan agreement(s).

Do not worry if you do not hear from us immediately. We will contact you in due course with further details regarding the process.

Your LuxTrust certificate will not be affected by the closure of your ING account.

This certificate is issued by ING in its capacity as Registration Authority on behalf of LuxTrust and is specific to you: you can use it to identify with other banks and to certain authorities. 

Your certificate will remain active until its expiry date (please refer to the LuxTrust website for further information).

In some cases, it is possible that the LuxTrust certificate you were using at ING cannot be used at your new bank. In this case, your new bank will help you to create a new LuxTrust certificate.

• If you have a complaint about ING : contact a counsellor at ING either by telephone at +352 44 990 or by email at complaints@ing.lu.
• If you have a complaint about POST Luxembourg, you will find more information on www.post.lu/welcome

Our Contact Center team is available at +352 44 99-0 (Monday to Friday from 08:30 AM to 06:00 PM) to answer your calls and messages or to take an appointment in one of our branches. More information on ing.lu/branches.

Don’t hesitate to contact us via ING Luxembourg - Business Banking : Contact us