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Online communications
The advantages of opting for online statements
Want to save time and make filing your bank statements and other communications easier? Just opt to recieve all your communications in digital format on your secure My ING space!
By opting for online communications, you receive your statements and other communications:
- free of charge;
- on your secure My ING space;
- in PDF format.
These electronic communications can be viewed, downloaded and printed at any time. They will also be archived in your secure space for 5 years.
How do you opt for online communications?
Log on to My ING and
- Go to your My ING online bank
- Go to Menu -> My personal data
- Select contact details at the top of the screen
- On the screen next to "Electronic documents" tick the box for "I want to receive my documents only in my document box"
The "Web Only" communications mode will then be activated immediately.
You can activate an alert to receive an email when a new document is available and when events occur on your My ING account (a new message, document, etc). To do this, go to My ING -> Menu -> Alerts, then set up the alerts of your choice.
Just contact your relationship manager: Access is completely free and allows you to manage your accounts quickly and easily any time any place.
Most clients are eligible for this function. Please contact your relationship manager for more information on your personal situation.
By activating the online communications, all your bank documents and notifications will only be accessible and archieved securely in your My ING online bank. You can consult and download them at any time, wherever your are, while benefiting from the enhanced security offered by electronic communication. Barring legal regulatory exceptions, no more paper mail will be sent to you.
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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LuxTrust: beware of telephone scams!
We must remain vigilant and cautious! A new form of scam is currently causing havoc in Luxembourg, and has already been the subject of several complaints to the Grand Ducal police. Individuals posing as LuxTrust employees are attempting to commit phishing attacks by telephone.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.