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Culture & Values
Culture and Values
ING's operations touch many lives: customers, employees, shareholders, suppliers and society at large. Each individual within these groups can, and should expect, us to act with integrity.
We will not ignore, tolerate or excuse behaviour that breaches our values. To do so would break the trust of society and the trust of the thousands of great colleagues who do the right thing to take this company forward every day.
Our way of working
Our ING values are part of the Orange Code – our manifesto that describes our way of working. With integrity above all, the Orange Code is made up of two parts:
ING Values - the non-negotiable promises we make to the world.
The principles we stick to, no matter what.
ING Behaviours - our way of being that makes us different from the rest. The commitments we make to each other and the standards by which we measure performance.
The Orange Code was developed in 2014, and it is shared across ING.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
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The benefits of having an assigned advisor for your investments
Many questions can arise about investments given the current economic situation we are experiencing. Is it the right time to invest; should I wait for the markets to drop; is it the right moment to add to my investments or to sell; how; what...?
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Be your own architect: see your savings grow!
Yes, sometimes we are our own biggest enemies when it comes to sticking to our personal budgets. For every commitment we make to saving money, there is always a temptation to spend just a little on ourselves. What happens when the silly concept of a personal budget gets in the way of the desire to shop? Let's see how you can respect your budget.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.