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When we communicate with you
We would like to draw your attention to the ways in which we will contact you, in order to help you identify e-mails or calls from potentially dubious sources.
We will only contact you with Luxembourg telephone numbers starting with +352 and emails ending with @ing.com or @ing.lu
If you receive a phone call containing another telephone prefix than +352 and the person on the line claims to be an employee of ING Luxembourg, you are dealing with a fraudster.
If you receive an email from an address ending with something other than '@ing.com' or '@ing.lu', for example 'someone@ing.fr', you are dealing with a fraudster as well.
In both cases, the clue is sufficient to determine that the contact is a fraudster but not enough to assure that they are a legitimate employee from ING Luxembourg so be carefull!
We will never send you an e-mail or SMS which contains a link to the My ING authentication page
For security reasons, ING will never send you an e-mail or SMS which links to a page inviting you to enter your login information.
Never access My ING by clicking on a hyperlink sent to you by e-mail or SMS. Always access My ING by manually typing https://www.ing.lu into your browser's address bar.
Ignore any e-mail or SMS which contains these kinds of links (phishing/smishing), and contact us.
We will never ask you to reveal your ID My ING by e-mail or telephone
This information is personal and confidential and should never be revealed. This includes when you are in contact with us by e-mail or telephone, as in order to help you, we do not need access to them.
Get into good habits: Only enter your login information on the official My ING or mobile app authentication page, and never specify them by e-mail or telephone – even to ING.
Ignore any request to reveal your login information which may cite various apparent reasons such as a technical problem or another urgent problem regarding your online account or service, and contact us.
We will never ask you for your card data or PIN code by e-mail or telephone
This information is personal and confidential and should never be revealed. This includes when you are in contact with us by e-mail or telephone, as in order to help you, we do not need access to them.
Get into good habits: Only enter your login information on the official My ING or mobile app authentication page, and never specify them by e-mail or telephone – even to ING.
Ignore any request to reveal your login information which may cite various apparent reasons such as a technical problem or another urgent problem regarding your online account or service, and contact us.
We will never contact you by e-mail or telephone to ask you to install a software program
Only the applications and software mentioned in the My ING and ING Mobile terms and conditions of use are required to access our online services. We will never ask you to install any other software program.
Ignore any message inviting you to install other programs or applications, which may cite various apparent reasons such as improvements to the security or performance of your system or browser, and contact us.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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LuxTrust: beware of telephone scams!
We must remain vigilant and cautious! A new form of scam is currently causing havoc in Luxembourg, and has already been the subject of several complaints to the Grand Ducal police. Individuals posing as LuxTrust employees are attempting to commit phishing attacks by telephone.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.