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Banking Security
Contact Center
Do you have questions about a specific product? Do you need more information regarding our services? Do not hesitate and contact our Contact Center Service. This team is entirely at your service and can answer your questions or put you in contact with one of our specialists.
Reporting vulnerabilities
Do you have the skills and have you discovered any vulnerabilities in our systems? Please help by reporting them to us, so that we can improve the safety and reliability of our systems together.
Cybercriminality
The most common threats
The most common scams and frauds
Our tips for all situations
When visiting our websites
The official ING website in Luxembourg is https://www.ing.lu.
Please always check that the address in your browser starts with this domain when you wish to visit our official site.
On the other hand, the official ING Group website is https://www.ing.com/ .
Important note: The website https://bank.ing which uses the domain extension '.ing' also belongs to ING Group. However, not all websites with the '.ing' extension are associated with us, so please be vigilant ...
When using My ING
Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks on My ING.
When we communicate with you
We would like to draw your attention to the ways in which we will contact you, in order to help you identify e-mails, SMS messages or calls from potentially dubious sources.
When paying by cards
You are advised to take certain precautions when using your credit and debit cards. Here is some advice which aims to reduce your exposure to attacks.
Protect your devices
Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks.
Reporting vulnerabilities
At ING, the safety of internet banking and the continuity of our online services are our top priorities. Our specialists work continuously to optimise our systems and processes. Despite the effort we put into the security of our systems, technical vulnerabilities could still be identified.
Have you found any vulnerabilities in our systems? Please help by reporting these vulnerabilities to us, so that we can improve the safety and reliability of our systems.
The official channel for reporting vulnerabilities is the Intigriti platform.
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Beware of fraud attempts through WhatsApp!
Online scams are on the rise and are increasingly infesting instant messaging services. Let's start by listing the main types of fraud committed using WhatsApp, and answer the question, how to recognise and prevent fraud attempts on WhatsApp?
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Beware of fraudulent messages imitating LuxTrust!
Be more vigilant than ever. In recent months, Luxembourg has suffered numerous phishing attacks by text message or email.
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6 ways to avoid falling victim to phishing scams
We have explained to you what phishing is – now we need to help you make sure you never fall into the trap!
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.