The LuxTrust Token has retired on 31 December 2024.
Switch to the LuxTrust Mobile app as soon as possible to avoid an disruption. Find out more here.

LuxTrust Mobile

What is LuxTrust Mobile?

With this mobile application, you can perform all the operations in a practical and secure way.

How to install and activate LuxTrust Mobile?

1.      Prepare your LuxTrust codes (User ID and Password)

2.      Download the app:

3.      Activate your LuxTrust Mobile app:

  1. Open the LuxTrust application. Tap on "Log in.“
  2. Enter your User ID and password then tap on "Next."
  3. On the new screen, select the device you usually use to log in to your banking or online applications, in this case the Token. Then tap on "I no longer have this device.“
  4. Please contact LuxTrust Customer Service directly on +352 24 550 550 to obtain an activation code. After answering the identification questions, an 8-digit security code will be provided to you by email to finalize the association. This is valid for 10 minutes.
  5. Enter your activation code received by email. Tap on "Authenticate.“
  6. Set a PIN code (6 digits) to secure access to your LuxTrust Mobile application.
  7. Choose a name for your device that you can remember. It will be useful in case you need to replace this device or suspend access to the application. Tap on "Next".
  8. LuxTrust will send you an SMS with a link to finalize the activation. It may take some time (6h) to receive this SMS. In the meantime, you can exit the application. When you receive the SMS, click on the link that will automatically open the application. LuxTrust will never ask you to share your credentials by clicking on this link.
  9. Tap on "Finalize". The LuxTrust Mobile application has been successfully activated.

You can now log in to My ING / My ING Pro via LuxTrust Mobile.

Why use LuxTrust Mobile?

Switch to LuxTrust Mobile before January 1st, 2025.
From this date, your LuxTrust Token will no longer allow connection into My ING and no longer allow certain features that require re-authentication. We appreciate your understanding and cooperation during this transition. We are confident that LuxTrust Mobile will enhance your online banking experience.

Easy login: No more searching for your physical token. Your smartphone becomes your new means of authentication.

Enhanced security: LuxTrust Mobile offers increased security with clear indications on the amount and type of action during your transactions.

Full integration: LuxTrust Mobile is fully integrated with My ING, allowing you to manage your accounts and validate transactions easily.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

 

My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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