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LuxTrust Mobile
What is LuxTrust Mobile?
With this mobile application, you can perform all the operations in a practical and secure way.
How to install and activate LuxTrust Mobile?
1. Prepare your LuxTrust codes (User ID and Password)
2. Download the app:
3. Start the activation of your LuxTrust Mobile application :
- Open your LuxTrust Mobile app on your smartphone and tap on “New LuxTrust user” on the Welcome screen.
- Enter your LuxTrust User ID and password and tap on “Next” to continue.
- Accept LuxTrust’s General Terms & Conditions
- Enter your activation code received by smsEnable biometrics functionality (optional)
- Define a PIN code (of 6 digits) to secure the access to your LuxTrust app and to validate your transactions.
- Select and answer 3 security questions.
- Choose a name for your device.
- Define a password to securely log into banking applications like My ING app.
- Back up your account to allow you to easily restore your app if you switch devices or face technical issues.
- LuxTrust Mobile app is successfully activated. Tap on "Finish" to finalise the activation and start using your LuxTrust Mobile App.
Why use LuxTrust Mobile?
More information :
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Beware of fraudulent messages imitating LuxTrust!
Be more vigilant than ever. In recent months, Luxembourg has suffered numerous phishing attacks by text message or email.
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.