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Banking safely
Our tips for all situations
When visiting our websites
The official ING website in Luxembourg is https://www.ing.lu.
Please always check that the address in your browser starts with this domain when you wish to visit our official site.
On the other hand, the official ING Group website is https://www.ing.com/ .
Important note: The website https://bank.ing which uses the domain extension '.ing' also belongs to ING Group. However, not all websites with the '.ing' extension are associated with us, so please be vigilant ...
When using My ING
Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks on My ING.
When we communicate with you
We would like to draw your attention to the ways in which we will contact you, in order to help you identify e-mails, SMS messages or calls from potentially dubious sources.
When paying by cards
You are advised to take certain precautions when using your credit and debit cards. Here is some advice which aims to reduce your exposure to attacks.
Protect your devices
Our computers, smartphones and tablets are targets for cybercriminals. Here is some advice which aims to reduce your exposure to their attacks.
5 basic rules for your security
Play the video: Phishing: how to avoid taking the bait?
"Phishing: how to avoid taking the bait?"
with Christopher
What’s phishing?
Phishing is a form of fraud mainly on the internet where internet hackers usurp a trustworthy organisation’s identity such as banks, insurance companies or institutions in order to extract sensitive information such as confidential data, credit card details and so on which they will wrongly use.
What does it look like?
Phishing could take different forms: by phone, mail, text messaging, via chats...
We can receive an email from an organisation or shop asking us to click on a link to fill in all our information, IDs, credit card details and so on to get an illegitimate refund, for example.
We should bear in mind that either an institution, bank or most shops will never ask you for sensitive information such as your passwords or IDs.
Most of the time, if someone asks you for these information be it by phone, email, message, chances are, it’s fraud.
What are the best practices to avoid taking the bait?
Good question!
When in doubt, get in touch with the organisation immediately to make sure it isn’t fraud and if it turns out to be fraud, take the adequate measures such as blocking your card immediately for banks.
It’s also important to secure your own systems at home such as antivirus and firewall software to make sure you won’t get caught.
To resume, the most important is to remain vigilant when we ask you to share confidential and personal information.
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
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LuxTrust: beware of telephone scams!
We must remain vigilant and cautious! A new form of scam is currently causing havoc in Luxembourg, and has already been the subject of several complaints to the Grand Ducal police. Individuals posing as LuxTrust employees are attempting to commit phishing attacks by telephone.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.