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Visa cards: Assistance and insurance services
An overview of all the advantages of your Visa card
Do not forget about all the advantages that come with your card! Use it to pay for your purchases and you automatically benefit from some specific insurances.
Title: Insurance and assistance services for Visa Cards - Visa Classic, Visa Gold, and Visa Platinum
Description: This table outlines the insurance and assistance coverage limits provided by different Visa cards (Visa Classic, Visa Gold, and Visa Platinum), specifying the per claim and annual limits for each service.
Detailed insurance services by card type:
1. Manufacturer cover extension (two years’ additional cover)
- Visa Classic: €1,000 per claim, €2,000 annually
- Visa Gold: €2,000 per claim, €4,000 annually
- Visa Platinum: €3,000 per claim, €5,000 annually
2. Internet delivery cover
- Visa Classic: €1,000 per claim, €2,000 annually
- Visa Gold: €2,000 per claim, €4,000 annually
- Visa Platinum: €3,000 per claim, €5,000 annually
3. Purchase protection
- Visa Classic: €1,000 per claim (30 days of coverage), €2,000 annually
- Visa Gold: €2,000 per claim (90 days of coverage), €4,000 annually
- Visa Platinum: €3,000 per claim (90 days of coverage), €5,000 annually
4. Travel accident insurance (death and invalidity)
- Visa Classic: Not included
- Visa Gold: Coverage up to €200,000 per claim
- Visa Platinum: Coverage up to €250,000 per claim
5. Travel cancellation and interruption
- Visa Classic: Not included
- Visa Gold: €5,000 per claim
- Visa Platinum: €10,000 per claim
6. Airplane delay (4 hours minimum)
- Visa Classic: Not included
- Visa Gold: €250 per claim
- Visa Platinum: €500 per claim
7. Luggage delay (4 hours minimum)
- Visa Classic: Not included
- Visa Gold: €500 per claim, no annual limit
- Visa Platinum: €1,000 per claim, no annual limit
8. Ticket revaluation
- Visa Classic: Not included
- Visa Gold: €2,500 per claim
- Visa Platinum: €5,000 per claim, no annual limit
9. Extension of stay in the event of force majeure > 24h
- Visa Classic: Not included
- Visa Gold: Not included
- Visa Platinum: €150 per day, maximum €1,500
10. Theft of keys and papers/documentation
- Visa Classic: Not included
- Visa Gold: Not included
- Visa Platinum: €150 per claim
11. Theft of wallet or handbag
- Visa Classic: Not included
- Visa Gold: Not included
- Visa Platinum: €250 per claim
12. Rental car excess cover
- Visa Classic: Not included
- Visa Gold: Not included
- Visa Platinum: €10,000 per claim
13. Loss/theft of luggage or unregistered personal belongings during the trip (journey/room/rental car)
- Visa Classic: Not included
- Visa Gold: Not included
- Visa Platinum: €2,500 per claim
14. Warranty in case of missed events
- Visa Classic: Not included
- Visa Gold: Not included
- Visa Platinum: €300 per claim
15. Civil liability abroad
- Visa Classic: Not included
- Visa Gold: Not included
- Visa Platinum: €500,000 per claim
Detailed assistance services by card type:
- Visa Classic: Not included
- Visa Gold and Visa Platinum: Assistance provided by Europ Assistance, available 24 hours a day, 365 days a year, with medical expenses coverage abroad up to €100,000 for Visa Gold and up to €500,000 for Visa Platinum.
You can always find more information about everything linked to your credit card on www.ing.lu/visa.
Assistance services
Your Visa Gold & Visa Platinum cards provide you with one of the most comprehensive assistance packages on the market 24 hours a day, 365 days a year. To provide this cover, ING Luxembourg has appointed Europ Assistance, the founder and leader on the assistance market.
Call Europ Assistance 24/7 before taking any other action and specify when you call that you are an ING Luxembourg client.
Please have the 10-digit ID number on the back of your credit card ready and share it when you call so that you can quickly access the services linked to your card.
For more information, see the Terms and Conditions of Cover:
Insurance services
ING Luxembourg has teamed up with Foyer Assurances to offer you a range of insurance.
For more information, see the Terms and Conditions of Cover:
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.
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