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My alerts
Do you want to stay on top of your account(s)? ING helps you by alerting you with push notifications on your mobile device or via email. By activating the alerts you will, for example, receive a notification as soon as your balance drops below a certain amount.
Product alerts
Accounts alerts
Visa alerts
Investment alerts
General alerts
New message on My ING:
New document on My ING
EU Cross Border transactions :
How to set up your alerts ?
You’re using the My ING application
- If necessary, update your My ING app through your store (App Store or Google Play).
- After logging in, go to “My Alerts” and select the alerts you want to activate.
- Go to “My Alerts” – “Preferences” and tick the box “Enable push notifications.”
You haven’t downloaded the MY ING app yet?
- Download the My ING application from the App Store or Google Play.
- After logging in, go to “My Alerts” and select the alerts you want to activate.
- Go to “My Alerts” – “Preferences” and tick the box “Enable push notifications.”
ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.
I am a customer
I want to become a customer
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LuxTrust: digital trust on a national scale
You've probably heard of LuxTrust. Like almost the entire population in Luxembourg and the majority of cross-border commuters, you may already be using it for your online banking or administrative procedures. But do you really know all its features for individuals? A short reminder in the following lines.
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Simplify your life with the LuxTrust Mobile application!
Since 2021, most banks and public administrations in Luxembourg will only use one authentication device for all their online services: the LuxTrust Mobile application.
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LuxTrust: beware of telephone scams!
We must remain vigilant and cautious! A new form of scam is currently causing havoc in Luxembourg, and has already been the subject of several complaints to the Grand Ducal police. Individuals posing as LuxTrust employees are attempting to commit phishing attacks by telephone.
5 security rules for digital communications with ING
Play the video: Phishing: how to avoid taking the bait?
"Phishing: how to avoid taking the bait?"
with Christopher
What’s phishing?
Phishing is a form of fraud mainly on the internet where internet hackers usurp a trustworthy organisation’s identity such as banks, insurance companies or institutions in order to extract sensitive information such as confidential data, credit card details and so on which they will wrongly use.
What does it look like?
Phishing could take different forms: by phone, mail, text messaging, via chats...
We can receive an email from an organisation or shop asking us to click on a link to fill in all our information, IDs, credit card details and so on to get an illegitimate refund, for example.
We should bear in mind that either an institution, bank or most shops will never ask you for sensitive information such as your passwords or IDs.
Most of the time, if someone asks you for these information be it by phone, email, message, chances are, it’s fraud.
What are the best practices to avoid taking the bait?
Good question!
When in doubt, get in touch with the organisation immediately to make sure it isn’t fraud and if it turns out to be fraud, take the adequate measures such as blocking your card immediately for banks.
It’s also important to secure your own systems at home such as antivirus and firewall software to make sure you won’t get caught.
To resume, the most important is to remain vigilant when we ask you to share confidential and personal information.
How can we help?
My ING - Your online banking solution
Log in and do your transactions when and where you want.
- My ING, the online banking solution for individuals
- My ING Pro, the online banking solution for business
My Team - Your Contact Center
For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.
My Experts - Your network of branches
Our advisors are at your disposal to help you.